Return and Refund Policy

We have a 30 day returns policy, which means that you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.

To initiate a return, please contact us at Please note that returns should be sent to the following address

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items returned to us without first submitting a return request will not be accepted.

For any return questions, you can always contact us at burkinihouse@gmail.com

Damage and problems
Please check your order upon receipt and if the item is defective, damaged or you receive the wrong item, please contact us immediately so that we can assess and resolve the problem.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift vouchers.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return has been accepted, make a separate purchase for the new item.

European Union 14 days reflection period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at burkinihouse@gmail.com